＊Please understand that these answers may change without notice.

Reservations

• When can I make a reservation for?
  
  You can make a reservation for until December 31st of the following year.
• Does it cost money to make a reservation?
  
  Fundamentally, making a reservation is free. However, depending on the reservation content, we may ask for an advance payment.
• Is there a cancellation fee?
  
  Depending on the timing of your cancellation, we may ask for a set cancellation fee.
  *The following situations will require a cancellation fee ＜Cancellation Policy＞
  With one day before your first night of stay defined as 1 day prior,
  ・ 7 to 4 days prior: 20% of room rate (excluding consumption tax)
  ・ 3 to 2 days prior: 30% of room rate (excluding consumption tax)
  ・ 1 day prior: 50%, The day of your stay, or non-stay: 100% of room rate (excluding consumption tax)
  *Cancellation fees may differ for groups of 10 or more. Please contact us for details.
• What reservation methods are available?
  
  Reservations can be made by telephone or via our reservation page on our homepage.
• Can I stay without a reservation?
  
  You may stay without a reservation depending on the reservation status. Please contact us by telephone.
• Can I change my reservation?
  
  Depending on the reservation status, you may change your reservation date. Please contact us by telephone for details.
• Can I stay alone?
  
  For single person stays, please contact us by telephone.
• How many people can stay per room?
  
  Four adults can stay in one room.
• I won’t arrive in time for dinner. Can I only have breakfast or stay without any meals?
  
  Prices change depending on the date. Please contact us by telephone for details.
• Are there enough beds for all guests?
  
  All rooms have two beds. For three or more guests, please use futons.
• If I’m arriving late, can dinner time be adjusted?
  
  Dinner is available until 7:30 p.m.
• Will there be any cancellation fees if I cannot visit due to weather or transportation issues?
  
  If your flight, bullet train, or express train has been canceled from your departure point, or if there are roadblocks on the highway, you will not be charged a cancellation fee.
• Can I rent out the facility?
  
  Yes, you can. Prices vary depending on time, so please contact us by phone for details.
• Can I make reservations in languages other than Japanese? Is there foreign language support?
  
  In addition to Japanese, we also provide English and Chinese language support.
• Is it friendly to people with disabilities?
  
  There are slopes and handrails, but we recommend having someone attend the disabled person.
• Is the facility barrier-free?
  
  The facility is equipped with slopes, handrails, and multipurpose toilets.
• Can I stay with my pet?
  
  Pets are not permitted, regardless of type or size.
• Can I stay if I have tattoos?
  
  You may stay if you hide your tattoos with clothing or taping. However, please refrain from using the public bath.
• Can I stay even without participating in Zen meditation?
  
  Only persons who wish to participate in all Zen experiences, including meditation and morning duties at Eiheiji Temple, are eligible for participation. Persons who do not wish to participate in all experiences may still stay, similar to a regular Japanese inn.
• Can I stay even though I’m part of a different sect?
  
  Anyone may stay, regardless of religion or sect, similar to a regular Japanese inn.
• How many days before my stay can I make a reservation from?
  
  Please make a reservation at least one day in advance. Please note that rooms may be full. We recommend early bookings, especially for weekends.
• How can I check my reservation content?
  
  For telephone reservations, please check via telephone. For official website reservations, please check via the “Change/Confirm/Cancel Reservation” button on the homepage.
• Can I have a pamphlet sent to me?
  
  Please call or e-mail info@hakujukan-eiheiji.jp
• Can I make group reservations?
  
  Yes, up to 60 guests can stay.
  Group rates apply from ten or more guests, excluding during high season.
  *There is no group rate available during high season.

Prices

• Is there a service charge?
  
  Service charges are included in the room fee.
• Is there a bath tax?
  
  No, there is no bath tax.
• Do I need to pay a tip?
  
  No, tips are not necessary.
• Are there children’s prices?
  
  There are young children (ages 3 and up) prices and primary school children prices. Infants age two or younger are not provided a meal and can stay for free.

Check-in/Check-out

• What are the check-in and check-out times?
  
  Check-in is from 2 p.m., check-out is by 10 a.m.
• Can I send my luggage in advance? Can I have my luggage shipped when checking out?
  
  Please be sure to indicate the date of arrival and the name of the person making the reservation, and specify the arrival date as the day before your stay. We can also store your luggage after check-out.
• Can I use the facilities before checking in and after checking out?
  
  You can leave your luggage with us.
• Is there foreign language support?
  
  Some staff can speak English and Chinese, but not always.
• Can check-out times be extended?
  
  Check-out times may be extended depending on the reservation status of the following day. Please contact us beforehand. Check-out may be extended until 12 p.m. for 2,000 yen an hour per room.
• Is there a parking space for wheelchairs only?
  
  There is no private space in the affiliated parking lot, but there is a stop space of the Hakujukan where you can get in and out.
• How can I pay?
  
  You may pay with cash or with credit card when checking out.
• Can I use a credit card?
  
  We accept most credit cards including JCB, VISA, MASTERCARD, DINERS, and AMEX.
• Can I have my luggage checked while I visit the temple after checking out?
  
  Yes, you can check your luggage.
• Are there rental wheelchairs?
  
  Rental wheelchairs are available. As numbers are limited, please inquire with us when making your reservation.
• Are there any rules regarding clothing? Can I wear jeans?
  
  Feel free to wear whatever you like. However, we recommend wearing something that does not hinder your movement when experiencing Zen meditation. Additionally, when participating in the morning duties during the winter, it can get very cold, so we recommend you dress warmly.

Access/Transportation

• I’ll be using public transportations such as trains and buses. Is there a shuttle from the closest station?
  
  We don’t have the shuttle bus service at the moment. Please use the public transportations and get off at Eiheiji Bus Station. It’s about 5 minutes’ walk from this bus station to our hotel.
• If I drive there, is parking available? Also, will I be charged for parking?
  
  A fee will be charged from April 1, 2023.Please use the parking lot of Daihonzan Eiheiji Temple or a nearby parking lot. (500 yen per day)
• Can I charge my electric vehicle?
  
  Currently, we do not have electric vehicle charging facilities. Likewise, there are no charging spots nearby.
• Can I go by motorcycle?
  
  We will provide a parking space, but there is no garage or covered parking lot.
• Please give me details on how to reach the facility.
  
  By car, our facility is roughly 10 minutes from the Eiheiji-Sando Interchange on the Chubu-Jukan Expressway. For public transportation, we are roughly 30 minutes away from the Fukui Station east exit by direct bus. For details, please see our homepage.

Rooms and Indoor Facilities

• Do the rooms have TVs?
  
  Yes, all rooms have TVs.
• Is there internet access?
  
  You may use free Wi-Fi indoors.
• Is there Wi-Fi?
  
  All rooms have free Wi-Fi.
• Do the rooms have a shower/bathtub?
  
  Rooms only have a shower booth, but there is a public bath for each gender.
• Are the baths and toilets separated in the rooms?
  
  The baths and toilets are separate.
• Do the toilets have a washing feature?
  
  All toilets indoors have a warm water shower feature.
• Are hair dryers available?
  
  The rooms and public baths have hair dryers.
• Are there electric kettles or microwaves?
  
  The rooms have an electric kettle, but no microwave.
• Are there humidifiers in the rooms? Do you rent out humidifiers?
  
  It’s Upon your request for rent.
• Are any rooms smoking? Are there non-smoking rooms?
  
  All rooms are non-smoking. Please smoke in the smoking rooms located on each floor.
• Can I leave/enter the building at night? Is there a curfew?
  
  For security reasons, the front door is locked at 11 p.m. If you return after that time, please use the intercom to call the staff and have the door unlocked.
• What time can I use the public bath? Do I need to make a reservation?
  
  Available from 3pm-11pm and 5am-9am the next morning. No reservations are required.
• Are bath towels, body soap, shampoo and conditioner available in the public bath?
  
  Towels are not provided at the public bath, so please bring one from your room. The public bath has shampoo and body soap.
• Where should I store my valuables?
  
  Please use the safe in your room.
• Is there cell service indoors or at Eiheiji Temple?
  
  There is cell service indoors, but some areas of Eiheiji Temple may have poor reception.
• What views can I see from the rooms?
  
  You can see the serene Eiheijigawa River from your room.
• What ameneties are available in the rooms?
  
  Toothbrushes, body sponges, hair brushes, razors, shampoo, body soap, conditioner, bath towels, face towels, and indoor wear (monk work clothes) are available.
• What kind of equipment is in the rooms?
  
  Rooms are equipped with a TV, an electric kettle, a Japanese tea set, a refrigerator, safe, hair dryer, alarm clock, and AI speaker. The refrigerator is empty, so feel free to use it.
• Are there any Japanese-style rooms?
  
  All rooms are Japanese/Western rooms.They have a tatami mattress space.
• Are there any vending machines for drinks and cigarettes?
  
  Ice machines (free) and vending machines are located on the second and third floor. There are no cigarette vending machines indoors.
• Are there any souvenier shops in the facility?
  
  There is a small shop with original merchandise next to the front desk. Please visit the souvenier shop in Monzen for cold or frozen products.
• Are the toilets Japanese style, or western?
  
  All toilets are Western-style toilets with shower washing features.
• Is there heating?
  
  All rooms have heating and cooling.
• Are there any yukatas, pajamas, indoor wear, or slippers?
  
  We provide monk’s workwear-style indoor wear and indoor slippers.
• I left something behind. Can you hold onto it?
  
  Items forgotten will be held at the front desk for three months. We can also have items sent to you, paid on-delivery if you contact us. Perishables will be disposed of the following day. Valuables will be delivered to the closest police station as soon as they are found.
• Can I ask for a specific room?
  
  You cannot request a specific room. All rooms are Japanese or Western rooms of the same style and size.

Dining

• Can I eat dinner and breakfast in my room?
  
  Food is only served at the restaurant Suisen.
• What time is food served?
  
  Dinner will be prepared from 18:00 to 19:00. Please contact us in advance if it will be after 19:00. Please finish breakfast between 7 and 9 o’clock.
• Can I select from a menu?
  
  When making your reservation, you can choose either Buddhist cuisine or a Japanese set meal.
• Can I choose what time to eat?
  
  When making your reservation, you can select either 6 p.m., 6:30 p.m., or 7 p.m.
• Are there any special menus such as cakes for special occasions (birthdays, wedding anniversaries etc.)?
  
  We are sorry, but we don’t have any special menu with cakes for celebrations. However, you can bring a cake to the hotel and leave it at the front desk. Then, you have the option to either pick it up and take it to your room or bring it to the restaurant and request to serve it to your table at the best time for the celebration.
• I’m allergic to some foods. Can I have a special meal prepared?
  
  While we will do our best to avoid using these foods, all food is prepared in the same kitchen, and depending on how allergic your are, we may not be able to provide a special meal.
• Is there a room service menu?
  
  No, there is no room service.
• Aside from dining hours, does the restaurant serve tea or light meals?
  
  Guests are free to enjoy beverages at the Zen Library. There are no light meals available.
• Are there any vegetarian or vegan meals?
  
  Buddhist cuisine is meat-free. For details on the dishes, please contact us by telephone or e-mail.
• Is there a kids menu?
  
  We can serve special dishes for children.
• Is there any cuisine other than Buddhist cuisine?
  
  We provide a Japanese set menu that includes meat and fish dishes.
• I cannot use chopsticks. Are there forks and knives?
  
  Please inform us when eating.
• If there are any foods I can’t eat for religious reason , can I have a special meal if I inform the staff when making a reservation?
  
  We are sorry, but we don’t have any kind of dietary meals for any religion. Please try our Buddhist Cuisine which is completely meat-free.

Bringing Items

• Can I bring in my own drinks?
  
  You are welcome to bring in your room. A separate bring-in fee (2,000 yen / one bottle) will be charged for bringing into the restaurant.
• Do the rooms have refrigerators?
  
  Yes, but it is only large enough to chill beverages.
• Is ice available?
  
  There are ice machines (free of charge) on the second and third floors.

Safety

• What emergency measures are there in the event of an earthquake or heavy snow?
  
  We are equipped with enough emergency rations, blankets, and emergency toilets to sustain guests and staff for three days.

Nearby Facilities/Activities

• Are there any convenience stores, supermarkets, or gas stations nearby?
  
  There are no convenience stores, supermarkets, or gas stations nearby. Please visit Matsuoka-cho, which is 15 minutes away by car.
• Are there any sightseeing spots nearby?
  
  Ichijodani Asakura Family Historic Ruins, the Dinosaur Museum, and Echizen Ono Castle are nearby.
• Are there any hot springs, ski resorts, beaches, or pools nearby?
  
  There is Zen no Sato hot springs in Eiheiji, and Mizubasho hot springs in Katsuyama. The closest ski resort is Ski Jam Katsuyama in Katsuyama. The closest pool is Shibamasa World in Mikuni, Sakai city.
• What is the closest highway ramp?
  
  Eiheiji-Sando Interchange on the Chubu-Jukan Expressway is the closest ramp.
• Are there rental bicycles available?
  
  We do not provide rental bicycles.
• Can I experience anything indoors at the facility?
  
  You can experience Zen meditation and sutra transcription in the “Kaiya no Ma” multipurpose room.
• Are there any places to eat or shops nearby?
  
  There are a few restaurants that serve lunch in Monzen, but most close at around 5 p.m. and do not serve dinner.
• What is Eiheiji famous for?
  
  Eiheiji is famous for its sesame tofu, soba, and thick fried tofu.
• Are there any hospitals nearby?
  
  The University of Fukui Hospital is roughly 20 minutes away by car.

Usage

• Are there baby products available?
  
  We do not sell or rent baby products, so please bring your own. The multipurpose toilet in the lobby has a baby bed.
• Can I use a wheelchair?
  
  The guest rooms are not barrier free, but the rest of the facility has no steps.
• Do you rent out any equipment? (Projectors, screens, whiteboards, etc.)
  
  Please inquire via telephone.
• Can I send and receive faxes?
  
  Faxes can be received at the front desk. (Fees may be incurred for sending faxes.)
• Can I sleep along with my child?
  
  You may sleep along with children ages 6 or younger (pre-primary school), but children ages 3 and up will be charged an infant fee. Infants ages 0 to 2 may stay for free, although no meals will be served.
• Is there hot water I can use for baby milk?
  
  Please use the electric kettle provided in the room.
• Is there a predetermined schedule from check-in to check-out?
  
  The hours for the experiences at Eiheiji Temple (Zen meditation, sermons, morning duties) are predetermined, but participation is not mandatory. Those who do not wish to participate may spend their time freely.
• What is the difference between a temple lodging and a Japanese inn?
  
  A temple lodging is a facility that utilizes a building at a temple or shrine, primarily for hosting worshipers.
• Is there anything I should be mentally prepared for?
  
  Hakujukan is a facility for casually experiencing Zen culture, so you do not need to be prepared for anything in particular.
• Is it safe for women to stay?
  
  All guest room doors have locks, and the front entrance is also locked at 11 p.m. Furthermore, the front desk staff is available 24 hours a day.
• May I drink alcohol?
  
  The restaurant Suisen serves local sake as well as beer and wine. Alcohol is not sold at the vending machine inside the hotel.